Hilton Suites Ocean City Oceanfront

Pleasant
Traveller Type: Traveling as Couple

Good
Traveller Type: Business Traveler
  : Location , view , amenities .
  : No smart televisions, no integrated streaming services, craftsman ship is not the best , cracks in countertops , misaligned tiles in the bathroom ,thick caulk lines everywhere , exposed wiring in the room, sprinkler head hanging on by a thread .

Fair
Traveller Type: Family with Young Children
  : I liked the full kitchen in the room. Family liked the indoor pool and I liked the poolside bar. The housekeeping staff was extremely helpful and friendly.
  : The facility is pretty outdated. The shower and tub especially. Not to mention the coffee maker which is very likely intentional since there is an onsite Starbucks kiosk. Horrible outdated coffeemaker=more business for Starbucks. The hospitality staff was extremely unhelpful and not resourceful at all. Note: if you book with booking.com DO NOT choose the room with the breakfast option. Pay onsite. There is a restaurant onsite which is pretty good. No one was able to tell me how to get the breakfast without paying out of pocket again. So I am out of over $200 because I paid for the breakfast option with booking and since I couldnt get any help with the breakfast we ended up getting breakfast on our own after paying over $100 the first morning.

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type:
  : The location. Near the beach
  : Some of the staff members at the front desk were not really welcoming. In addition, when some of them answered my questions, it sounded like they were irritated.

Good
Traveller Type: Family with Young Children
  : Private terrace, private hot tub, amazing view, the warm indoor pool, the restaraunt staff are always nice
  : Smelling Marijuana on the balcony everyday, the ants in the bathroom/kitchen, how hot it is in the pool room, some staff are not inviting/pleasant at all (particularly at the checkin desk at night), the broken/unusable table on balcony, the hot tub is only Luke warm, the lounge area by checking needs updating (chairs are too low and worn), the coffee place closes way too early.

Very Good
Traveller Type: Traveling as Couple
  : Ocean front with balcony, comfortable beds, big bathroom. Concierge, Uncle Frank was a breath of fresh air. He was extremely helpful and very knowledgeable! He made us feel very welcome!
  : Couch was horrible, very uncomfortable. Didnt like layout. Too dark in living room. Horrible upkeep- fingerprint smears all over elevators, food and dirt on floor and seat cushion pushed off of bench in elevator area the whole week we were there. Little things that would have shown attention given to cleanliness. Housekeeping only made one bed two times during our 7 days there. Broken screen door on balcony. Little things that make a big difference.

Very Good
Traveller Type: Family with Young Children
  : Pricing dropped $100.00 for same night & same room. Will book through Hilton directly next time...they would be willing adjust room price.

Very Poor
Traveller Type: Senior Traveler
  : location
  : handicaped rooms not good hotel does not accomadate handicaped people

Poor
Traveller Type: Family with Young Children
  : The breakfast was great ! Ocean view was perfect. My kids enjoyed the pool but was sad about 4 ft
  : For all the money I spent for 2 days I expect Hilton to be be better than that. When I arrive the digital key didnt work, I had go back downstairs get room keys thats didnt open door. I had wait for maintence to change the digital key pad. After he completely that he supposed to turn on AC. We left to get food and the best we still on had to wait another hr for someone to come fix that.