Folkestone Opéra

Very Good
Traveller Type: solo traveller
  : Room is comfortable and well designed.

Very Good
Traveller Type: review category business travellers

Good
Traveller Type: solo traveller
  : The location is great and near good restaurants, shopping, etc. The hotel and room itself is also nice, clean and spacious.
  : Only issue I had was with the staff - after extending my stay one night, I left to get lunch and the front desk flagged me down (?) only to have myself and another couple who was checking in stand by awkwardly for 10min while he was on the phone. I told him I was stepping out to get food and would be back (obviously) versus standing around while he served other clients. Then, when I came home late that evening (after 2am), another employee stopped me and said my card was deactivated and I could not access the room till I paid right then and there. I find that incredibly unprofessional and rude, not to mention borderline threatening. Upon checking out the next morning, ANOTHER employee flagged me down to recheck I had paid! Lastly, the AC did not work whatsoever and was very hot in the room, especially at night when trying to sleep.

Wonderful
Traveller Type: solo traveller
  : The location, the cleanness, the complimentary water, the fact that there was a coffee machine. I loved chatting with the very interesting gentleman at the reception desk.
  : Nothing to report

Pleasant
Traveller Type: review category business travellers
  : Location and staff great
  : Price for small room and noisy house could hear next rooms and the lift

Wonderful
Traveller Type: family with young children

Pleasant
Traveller Type: family with young children
  : Great location that is close to so many restaurants and local things to do. Great bakery near by.
  : The staff weren't very nice or accommodating. Seemed like every time I asked a question, they were annoyed. The rooms are incredibly small and seem larger in the photos. For the price, you are only getting a good location, but if you are looking for customer service, I would suggest another hotel.

Good
Traveller Type: family with young children
  : location was perfect
  : rooms are very tiny

Fair
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : Wonderful hotel do our needs! The staff was very friendly and helpful. The regular room was small, as expected but the larger room with couch was much bigger than anticipated! We appreciated the daily clean as well. The air condition worked perfectly and this hotel is on a very quiet street! No cars going back and forth and no honking! Perfect hotel for our three night stay. Very close to great shop, eateries and the subway.
  : It met all of our needs