Four Points by Sheraton Portland East

Wonderful
Traveller Type: Traveling as Couple
  : Clean and well maintained.
  : Should include breakfast

Good
Traveller Type:

Good
Traveller Type: Business Traveler

Very Poor
Traveller Type:
  : We booked because it said breakfast included, but it did not include breakfast then they charged more for thing I didnt even get with the room which was so frustrating because they kept arguing but ended up paying for it because we had to leave. Very unprofessional, horrible never staying here again
  : The front desk lady, she was nice at first but then she got really rude and she lied about how much we were being charged stating she would give us compensation but she made bs numbers up and continued to argue, horrible customer service

Very Poor
Traveller Type: Family with Young Children
  : It's hard to find a positive thing about my stay, other than the response of the general manager and the other front desk clerk who listened to my complaints and tried remedying the situation. The general manager did release the incidental charge hold on my card and said she would comp me for 2 nights through booking.com, which I was told could take a couple of days to post. She also did offer me a late check-out of 4pm. There also was a nice front desk woman that I spoke with the day after my check-in, to complain about the egregious incidental fee I was charged, leaving me unable to rent a car for my stay and the embarrassment that I went through when asking about my room size being for 4 ppl instead of 5. She did try to help me in regards to there not being a cot. She brought in many blankets and pillows for my 13 year old son. He used the single sofa chair, an ottoman, and the office chair that was in my room as his bed, and that's what he slept on for 3 nights.
  : When I walked into this hotel on August 11, 2023 to check in for a 3 night stay, I could tell immediately that the Front Desk clerk seemed overwhelmed and a little bothered, as there were a couple of people ahead of me in line and she was the only person checking people in. When a current guest wanted to ask her a quick question, she rudely told them to get in the back of the line! Once it was my turn, she tried running an incidental fee on my card of almost $600. I immediately told her the only incidental charge she should be running is for $50 because I already paid in full for my stay, $469, on Booking.com. She then begins running some sort of mathematical calculations on paper. So I repeated to her that the charge should only be $50, as I already called this hotel in advance to verify this fee. She then told me to put my card in for the incidental fee. So I did. To later find that, she charged me over $400, leaving me unable to rent a car for my stay!! She claimed this to be MY incidental fee. I just could not believe it. When I get to my room, I find out that she gave me a room that fits/sleeps 4 ppl. Meanwhile, my registration is for 5 ppl, not 4. I asked her if there was a cot or rollout bed, or maybe if they could switch the room. She rudely and loudly told me in front of a lobby full of guests that there were no cots or roll-out beds. That it all depends on how WE sleep... To either figure it out or get ANOTHER ROOM!! I truly could not believe it. Just such a sad and outrageous attitude to have as a Front Desk Clerk to a Hotel. I was so taken aback, just completely flabbergasted by her completely rude behavior. There were so many other problems that I didn't even get to address because I was so outraged by her treatment. My room was not cleaned properly. Upon entering, the rugs were stained in various spots, and there are spots that are actually sticky. So don't walk around barefoot!

Very Good
Traveller Type: Business Traveler
  : Convenient location to where I had my business meetings. Comfortable and clean. Elmer's location very convenient, good food and very friendly staff.
  : A few glitches with WiFi, but eventually worked fine.

Very Poor
Traveller Type: Family with Young Children

Very Good
Traveller Type: Group Traveler

Very Good
Traveller Type: Family with Teens
  : The location was perfect. I was visiting family in the area.
  : The bathroom did not have a ventilation fan in it. Very disappointing when showering as the mirror fogged up.

Very Good
Traveller Type: Family with Young Children