Exclusive Suites Riva

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type:
  : we had a loft room which was very spacious , however the bedrooms dont have a ceiling so sound travelled easily. maybe a problem fpr some

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type:
  : Great location & stunning view
  : As a family it would have been useful to have a few more utensils & crockery in the kitchen to prepare basic meals

Good
Traveller Type: Family with Young Children
  : Location was perfect, incredible scenery and a minutes walk to shops, bars and restaurants
  : Beds very uncomfortable and amenities scarce

Very Poor
Traveller Type: Family with Young Children
  : I liked the microwave
  : It was completely filthy. My feet stuck to the floor as I walked across it. I had to clean the floor with a cloth on the first day. It took hours it was so dirty. The hotel sent over a cleaner who arrived with a chemical smell cleaner and asked me what I wanted her to clean. I felt totally ripped off by this hotel apartment.

Good
Traveller Type: Traveling as Couple
  : The property was in a fantastic location overlooking the lake and we were able to walk to lots of fab restaurants, bars and shops. The room was very modern and clean.
  : I expected to collect the keys from somewhere nearer the accommodation rather than have to walk to a separate hotel which was quite a walk away. I would have liked an iron and ironing board in the accommodation. Unfortunately our experience of the stay was spoilt because an item was stolen from our room. The safe wasn't working and it took 3 days to have a new one provided and in that time an i-pad was taken from our bedroom. We told staff at reception who didn't seem that interested and when I asked to see the manager I was told she wasn't available and to inform the police. We didn't inform the police as we didn't want to spend our holiday at a police station but the whole incident was very unsettling which was such a shame as everything else about our stay was lovely. Even after a new safe was provided I still didn't feel comfortable with leaving valuables in the room.

Good
Traveller Type: Family with Young Children
  : Location, underground carpark, clean rooms (but not sheets) view.
  : No proper oven, grubby and stained bedspreads, safe didn't work (and nothing done to resolve even though we told reception within a couple of hours of arrival. Several lights didn't work or were wired wrong (lounge one turned bedroom on /off)

Wonderful
Traveller Type: Family with Young Children
  : We liked the location - city center is a few steps away, balcony with the lake view is amazing - we loved to sit there and observe busy street life and the lake scenery.In the afternoon the balcony is in the shade so luckily it is possible to sit there.Appartement is spatious, comfortable, nice and modern. It was very convenient to have two bathrooms.We appreciate that both bedrooms in the appartement we stayed in are facing quiet backyard, light-proof curtains are great as well - we had a very good sleep during the entire vacation.
  : Kitchen was poorly equipped - we missed spatula, scissors, grater, mugs, ceramic bowls for cereals and saladsMissing kitchen towels were a surprise, so we had to buy paper ones.One cutting board was not enough to work with and knives were of poor quality (the black finish was peeling off while cutting). Large dishwasher does not make sense with such a small amount od dishes.There was a limescale in the electric kettle so we rather cooked water in a pot.Missing drying rack is a failure, the only place to dry wet swimsuits and towels are balcony chairs.There could be a sun shade on the balcony, it would be much comfortable to sit there in the morning and around noon, the glass on the window would not overheat and radiate heat into the living room. Rather than having the air condition running all the time, that could be a less expensive way to maintain a comfortable temperature in the living room.Blankets looked old.

Good
Traveller Type:
  : Air conditioning did not work