Candlewood Suites Rogers-Bentonville an IHG Hotel

Good
Traveller Type: young couple
  : There was no breakfast. Marriott hotels always have a complimentary breakfast.
  : Provide a real breakfast like most hotels.

Good
Traveller Type: young couple
  : It was ok. The beds were hard as plywood. The room was good. The staff was awesome but the next staff in the morning were kind of blah. They were not very friendly. No breakfast was a bummer. Won’t book again.
  : Better softer beds and get rid of the old smell of the ancient carpet. But the service was great but have your staff needs to speak better English. Other than that it was wonderful for the price. Enjoyed my stay.

Very Good
Traveller Type: Traveling as Couple
  : Room with kitchette
  : Stove top did not work properly.

Disappointing
Traveller Type: family with young children
  : Check-in process was smooth. Snack selection was great, lots to select from. Lots of open parking. My room was clean and the bed was comfortable.
  : I didn't like the lack of compassion from the front desk employee following the tornado that occurred in the area overnight, 05/25/2024. I traveled from Barnsdall (previously extensively damaged by an EF4 tornado on 05/06/2024) for a softball tournament with my daughter and disappointed in the lack of protocol for severe weather. After losing power during the storm, I was very disappointed in the lack of compassion from the front desk, in regard to a question about whether a refund would be given, due to the lack of electric. I didn't expect hostility, but a simple, response to my question, would have been sufficient.