Courtyard Austin Round Rock

Fair
Traveller Type: family with young children
  : The property was pretty and the location that we needed was perfect. It was close to where we were gonna be all weekend.
  : The beds were hard and the lighting was awful. It made it hard to sleep and hard to get dressed. Also there was little to no breakfast.

Very Poor
Traveller Type: family with young children
  : Very rude manager, wrong room (no balcony, although I reserved one with a balcony), felt unwelcome. The manager's hurtful and disrespectful conduct towards my family left us not wanting to stay anymore and we checked out more than a day in advance.

Disappointing
Traveller Type: review category business travellers

Good
Traveller Type: Family with Teens
  : It was very close to our event.
  : There were some hairs in the bathroom, which was gross. The outlets were upside down. The TV didnt have good quality so we used our laptop. The freeway was noisy.

Very Good
Traveller Type: review category business travellers

Pleasant
Traveller Type: review category business travellers
  : TV issue .. had to have maintenance come to room to fix. Later had the computer area lightgo off and would not come back on.Then wanted breakfast next day and you had no cook. Your mini market was not well stocked

Very Poor
Traveller Type: family with young children
  : We waited for more than an hour in the lobby because we are told our reservations did not go through. Receptionist told us only one room for the night is available. We were very anxious that we might look for other hotel. Called booking.com to clarify with the receptionist what is going on. Eventuallly the receptionist informed us that the names were mixed up,

Very Good
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children
  : Clean
  : The front desk lady was rude to us. When we arrived on March 9th at around 8pm, as I was checking in she said she could only she 1 roomReserved on my booking instead of 2 rooms. I asked why is that so, she said that there is a problem with booking.com and asked me to call the customer support. She didnt offer any help or anything to resolve the issue. She said also there is only 1 room left and it’s a single room. So I called booking.com customer support. He placed me on holdFor like 30 minutes and needed to talk to the hotel property. They were negotiating and eventually the front desk told us they resolved the issue. They thought my last name was something else so that’s why they didn’t see my confirmation but they said they can see it but only 1 room. So they are just making a story and telling lies to us that they can only see 1 room on my reservation. I really didn’t appreciate how the lady handled the situation and not being helpful and trying to tell us they only have 1 room left but in reality there were available rooms after they have spoken to Miguel the customer representative from Booking.com. I dont recommend this hotel because of their customer service and we even paid fully the reservation before we checked in so this was really ridiculous to say that I only had 1 room reserved.