El Tropicano Riverwalk

Wonderful
Traveller Type: Traveling as Couple

Fair
Traveller Type: Family with Young Children
  : comfortable soft beds friendly helpful staff nice lobby
  : Small Outdated rooms

Fair
Traveller Type: Family with Young Children
  : The newly remodeled lobby is beautiful and the coffee shop and tiki bar onsite was very convenient. Most of the staff were very helpful and pleasant.
  : Unfortunately, the lobby remodel didnt make it to the rooms. Our AC didnt work either night. Thankfully it was cool outside so we were able to open the balcony door. It is also quite a distance from the shops & restaurants on Riverwalk. Theres not much around it for alternatives so be ready to walk or Uber.

Very Good
Traveller Type: Traveling as Couple
  : Nothi f
  : The room The location

Fair
Traveller Type: Family with Young Children
  : Eileen, waitress at the breakfast buffet was Awesome!! Very, happy outgoing, friendly and has excellent proffesional customer service skills. I didn't like to see that the management offers no help. Eileen was seating, waiting, getting drinks, busing tables & checking customers out. There was approximately 20 tables all full & more guests arriving. Management was in & out of the area but, not once did anyone offer a helping hand to their teammate. If it wasn't for the paying guests they wouldn't have a job. Also, Charlie the bar tender gets a hand...his customer service was outstanding as well. Friendly, polite & quick service! These 2 definitely deserve a raise!!
  : We were there to watch granddaughter for Stockshow. Upon arrival valet attendant on his cell phone with a friend. He never acknowledged our arrival. I got out got cart for our luggage, my husband and & I loaded our luggage onto cart. Not once being acknowledged by attendant. Finally, my husband approached him about parking our truck. We were in our Ford dually. Attendant looked up from his cell phone long enough to tell my husband that we had to self park because they dont park large vehicles. I went to check in told front desk about our experience. We got I'm sorry. Brenda valet manager was there to hear of our unpleasant encounter but, said nor did anything she retreated into office. We were told we were being charged 29.99 for valet parking. I let the gentleman checking us in know that we weren't able to use valet do to the fact we had an oversize vehicle, that we were self park. He said it didn't matter we still get charged valet parking rate. I definitely spoke up & let them know that after their poor Customer service greeting & overcharge for parking that we would not be staying with them in the future. In addition, the rooms are only equipped with a electric Mitsubishi fan type heat & cooling unit. These units are older & dont work well cooling nor heating they need updating. The pillows are so worn out that they condensed them down a half size pillow. New pillows are definitely badly needed.

Pleasant
Traveller Type: Solo Traveler

Disappointing
Traveller Type: Family with Young Children
  : Nothing stood out to it

Very Poor
Traveller Type: Traveling as Couple
  : Everything was broken, there was feces in the hallways, the doors didn't close correctly. There was nothing good about this hotell we didn't even stay one night. This place is not safe, rotting floors, feces in the halls, broken doors. Stay away

Pleasant
Traveller Type:

Good
Traveller Type: Solo Traveler