Hilton Parc 55 San Francisco Union Square

Good
Traveller Type: family with young children

Poor
Traveller Type: review category business travellers
  : Staff and Location is good.
  : They are cheating on receipt and charges, and finally taxes. On the check out, they gave me a receipt of zero charges and told me it is the booking's responsibility to provide the receipt. It turned out a completely lie. Moreover, it further charges me additional 200+ dollars without any notification. What's even worse, on the check out, they told me they charge nothing and gave me the zero-charge receipt. It means they lies on the charges TWICE. I doubt they are doing dirty things on finances and cheating on the taxes. Please ask the IRS to check it out.

Very Good
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : Good location, great breakfast buffet, pretty spacious rooms, and very friendly staff.
  : Feels a bit old and the bathrooms would benefit from renovation. Also the valet parking is too expensive.

Good
Traveller Type: review category business travellers

Fair
Traveller Type: family with young children

Pleasant
Traveller Type: review category business travellers
  : The Hotel was accommodating with getting a Microwave available for the room, which was nice.
  : I got to the room a day late because my flight was canceled.The hotel wouldn't accommodate me for any type of price adjustment even though I wasn't there the first day and gave them ample notification time.When I got there, the lotion in the bathroom was empty, there was trash in the recycle bin and the bathroom garbage, and 3 of the lamps in the room weren't plugged in. I was also informed that I was being charged a $35 a day food fee? There's no room service, but I could use that credit in the hotel restaraunt.I have a specialty diet so there was no food available for me to eat in the restaurant. Just $35 a day tacked onto my stay I wasn't informed of and couldn't do anything with I was leaving a day early because I moved my flight up.Even though they were willing to cancel the last day and take my room key, and sell the room again , they would not refund the day.They said only booking.com could. I called booking.com and booking told me only the hotel could.

Very Poor
Traveller Type: group
  : The truth is, the mattresses in the room were terrible, the comfort of the beds was very bad, and there was never any included breakfast service.Booking makes false advertising and promises about the Hilton. Hotel in terrible conditions with smells and cleanliness, beds with mattresses in poor condition, it is supposed to include breakfast for guests and they give a 35 dollar voucher that is only redeemed in their facilities and is not enough for anything. Bad experience
  : The beds were terrible, having to move from one block to another to be able to go to the pool, having to leave the hotel to another was terrible, they told me that breakfast was included and it was only 35 dollars to be able to have breakfast and the only thing we ate was two cappuccinos and two croissants for that value, the truth is that the hotel did not meet my expectations

Very Good
Traveller Type: young couple
  : Most things
  : Brakfast was good but not great

Very Good
Traveller Type: young couple