Candlewood Suites San Marcos an IHG Hotel

Poor
Traveller Type: group

Poor
Traveller Type: review category business travellers
  : Bed comfortable
  : Room on 4 th floor no elevator. And my room was already occupied

Disappointing
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children
  : Close to downtown
  : They had an overbooking situation when we stayed and downgraded our room to small rooms. One of the rooms smells like cigarettes. In the end, I was overcharged, and I am still dealing with their customer service even after a month. The hotel management people did not care about us at all. I sense that they just do their job. They are not trying to develop their career there.

Very Poor
Traveller Type: Family with Young Children
  : Close to downtown
  : They had an overbooking situation when we stayed and downgraded our room to small rooms. One of the rooms smells like cigarettes. In the end, I was overcharged, and I am still dealing with their customer service even after a month. The hotel management people did not care about us at all. I sense that they just do their job. They are not trying to develop their career there.

Good
Traveller Type: Senior Traveler

Very Poor
Traveller Type: Traveling as Couple
  : Had asked if I could do early check in (12pm-1pm) the hotel said yes. Got there at 12:33pm and they told me they couldnt accommodate my early check in. My room smelled funky and had no toilet paper. About 2 hours later, another family knocked on my door saying that this was their room. Well, apparently, the hotel double booked my room. The whole stay consisted of employee, knocking on my door asking me questions that they shouldve known the answers too since they were the ones that made the mistake of double booking the room. Next morning, room cleaning kept knocking from 7am to 9am even with the do not disturb sign. If youre looking for a good hotel to stay in, this is definitely not the one.

Very Poor
Traveller Type: young couple
  : Had asked if I could do early check in (12pm-1pm) the hotel said ‘yes’. Got there at 12:33pm and they told me they couldn’t accommodate my early check in. My room smelled funky and had no toilet paper. About 2 hours later, another family knocked on my door saying that this was their room. Well, apparently, the hotel double booked my room. The whole stay consisted of employee, knocking on my door asking me questions that they should’ve known the answers too since they were the ones that made the mistake of double booking the room. Nextmorning, room cleaning kept knocking from 7am to 9am even with the do not disturb sign. If you’re looking for a good hotel to stay in, this is definitely not the one.

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple