Courtyard by Marriott San Mateo Foster City

Poor
Traveller Type: family with young children
  : Jessica Fong at the front desk is very kind and helpful.
  : We had booked a room for four people, but upon our arrival, the sofa bed was not made. I called the front desk, and the person who answered insisted that they don't provide service to make sofa beds. When I asked for some beddings, he then told me to use a blanket from the closet. However, there were no duvet covers, no pillows, and no duvets, or towels provided. I had to argue with him for 5 minutes on the phone, and finally, I received only one set of beddings. The delivery staff seemed angry and didn't even bother to greet me. He just threw the beddings and a bag of towel at me. The sofabed has a wired plastic cover which made sleeping uncomfortable and it doesn't look the same as the photos on the website. We only stayed for one night and the next morning, housekeeping surprised us by opening our door at 8:00 am, which was supposed to be our check-out day. In any case we didn't expect an early morning housekeeping service. I travelled alone with three children and didn't have any problems anywhere. However, when I checked into this hotel, the front desk lady handed me a breakfast coupon indicating that only 1 adult + two children were allowed. She explained that she was not allowed to write '3 kids' on the coupon. The next morning, we had a little trouble explaining the situation, and had to ask for an extra breakfast. Luckily, Jessica Fong saved our day. The AC was really loud in the room. It seems this hotel never reply to messages on Booking….

Disappointing
Traveller Type: family with young children
  : Average. Limited choices of meals and one Starbucks there only
  : Limited serving

Wonderful
Traveller Type: group

Very Good
Traveller Type: young couple
  : The Courtyard was really nice, the bed was very comfy.

Very Good
Traveller Type: group
  : Good breakfast, Location. Staff.