Hilton Garden Inn San Mateo

Wonderful
Traveller Type: Traveling as Couple
  : Location was great. Can walk to a large variety of restaurants and stores within 8 minutes. Beds very comfortable. Lobby has a nice little bar for a quick nightcap
  : Guest laundry was out of service. Washer and dryer both broken

Poor
Traveller Type: Traveling as Couple
  : Size and location, free parking.
  : Deceptive practice of renting the one-bedroom suites which are all against wall bank of elevators. All night long, it sounded like a garbage truck was passing usthe elevators rumbled the room. Seriously!! **** Important to realize the Hilton hotel management WARNS YOU when you CHECK-IN that the elevator noise exists. I asked for another room at that time, but they claimed to be sold out. We got little sleep that night. I went downstairs at 8:00am trying to secure a different room. We were assigned a different suite and wasted the morning re-packing our things and moving to another room. That room was next to the ice maker, warned the staff. I commented that Id never stayed anywhere where you have to choose from 2 poor choices. More money for a unacceptable room. The Manager said, well, we notified you when you checked-in about the noise. But you had NO notice when booking!! I would never have rented that room. They PURPOSELY DECEIVED US! Frauds. Criminal to dupe customers like this. Manager also noted that I was being nice about it; that other customers swear and yell at him. Furniture was shabby and mismatched. You couldnt sit on uncomfortable couch it was so inferior.