Imperial Atiram Hotel

Wonderful
Traveller Type:
  : friendly reception, spacious room, good air con, close to 2 bar/restaurants and market
  : no evening bar/ food but available nearby

Very Good
Traveller Type: Family with Young Children

Poor
Traveller Type: Family with Young Children
  : The room and bathroom were spacious. No water heater. No tea or coffee bags. For a 4-star hotel that's meager. The breakfast was ordinary.
  : Disappointing: they make a mistake and you have to pay for it. I booked this hotel via booking.com, searching for a room for two adults and two children, birth dates mentioned. The confirmation mail confirmed: two adults, two children, in total two guests. So I mailed the hotel confused about only two guests, stating two children should be added and mentioning their birth dates. I got a reply that this was confirmed. But when we arrived, suddenly the children were seen as adults and I had to pay an additional 37%. When I showed them the email in which I asked if everything was OK and where I mentioned the birth dates, they dismissed it as being an incorrect answer. The real and only contract was the bill they just had printed upon our arrival (which of course had no signature of me). They should have informed me correctly when I emailed them about the weird confirmation. Then I would have had the option to accept or search another hotel. Now I was faced in the afternoon with this after a long journey and basically forced to accept, even though I had in writing they agreed on the first price. In my book, and I guess in anybodies book, when you make a mistake you fix it and bear the consequences. You don't let others bare the consequences of your mistake. They didn't even apologize. They were only waiving "the contract". This is a total no go for me. You don't agree on something, confirm it, and then when the other party has done some effort to come to the closure of the agreement, you suddenly change the agreement leaving the other party no choice, considering the efforts already made. Basically it's fraud. So yes, very disappointing.

Fair
Traveller Type: Traveling as Couple
  : It was the first time I came across a hotel that is strict towards animals, on the website they say that it is a pet-friendly hotel and upon arrival you have to sign a long list of orders and prohibitions that the hotel imposes on your dog. No soundproof room, noisy air conditioning.

Wonderful
Traveller Type: Family with Young Children
  : Clean and large rooms, helpful and kind staff.

Very Good
Traveller Type: Solo Traveler
  : Breakfast ok, location good. Room upstairs was noisy, complained to reception, unfortunately they could not do anything about it as quiet hours are only from 11 pm to 7 am.

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Business Traveler
  : The staff deserves so much more than a 10. They could not have been more helpful or concerned in trying to help us solve a problem with our car. This is the place to stay if you re visiting Andorra.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children