Hotel Le Robinie

Very Poor
Traveller Type: Traveling as Couple
  : I enjoyed the location and how close it is to the airport. I enjoyed the free shuttle bus service provided.
  : I did not enjoy my check out experience at all. The gentleman that assisted us was unhelpful and inconsiderate. Though my issue was not his fault, he could have handled it more professionally. The day prior, we had arranged for us to be placed on the 7am shuttle service with the female agent, as well as adding breakfast to our stay. The day I am checking out at 6:30 am, I am told we are not on the shuttle and that it is fully booked. He asked us to wait a few minutes for the female agent to come in and assist us to see what went wrong. At 6:45 am, I went in to get breakfast and Im told Im not on the list. The lady called the gentleman in the front and Im allowed in. The buffet options werent even ready, there were no scrambled eggs so I wasted 24 euros because I was so upset about the shuttle situation and the buffet options, I didnt even eat it. Finally, the gentleman approached my fianc to offer assistance arranging an Uber or taxi in the meantime (AT OUR EXPENSE, despite them erroneously not arranging the shuttle for us after they said it was confirmed). I approached the gentleman and said I am not paying for a taxi simply because THEY did not arrange our shuttle, after they confirmed they did. What sense does that make?! He went back and forth with me until finally the female agent came in lethargically. She looked at the screen and said we ARE on the shuttle, it was just under the wrong room number. No apology from either one of them, and no empathy at all. The ONLY reason Im rating service a 2 is because the shuttle gentleman was absolutely wonderful.

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Business Traveler

Very Poor
Traveller Type: Traveling as Couple
  : Only that its close to the Airport
  : Horrible staff and facilities. Airport transfer option is a gimmick. 100% recommend never to book here.

Pleasant
Traveller Type: Business Traveler

Poor
Traveller Type: Traveling as Couple
  : Advertised shuttle service. When we asked about shuttle service at check in we were told it was not available for 0800 in the morning. The shuttle is very small and so does not meet the needs of the guests. In a practical sense, there is no shuttle service.

Very Good
Traveller Type: Family with Young Children
  : Bathroom a bit dated but clean.Modern room, comfortable bed.Free shuttle to the train station and AirPort. Walking Distance to the shop
  : I could hear people talking in the hallway.My room was next to the lift so i could hear it going up and down.