Embassy Suites by Hilton Detroit Troy Auburn Hills

Very Poor
Traveller Type: family with young children
  : Location
  : The staff was terrible. Emily at the front desk was very rude and unprofessional. Cindy kept saying that booking.com prepaid reservation was wrong and wanted me to call booking.com at 2am to resolve the issue!Worst part they charged me $250 after I left and when I called they said I stole 2 blankets and air dryer which I never ordered in first place. Mind you we are in June and it was very warm and when I asked to speak to manager, they said her name is Sara Lee and she is out of town.Don’t ever go to this hotel unless you want to be robbed. Worst possible experience

Very Poor
Traveller Type: family with young children
  : It is simply the worst ever hotel experience in my life. Staff is rude and unprofessional. They over charged me for incidentals and $250 for blankets and hair dryer that went missing from the room, according to their one side story. Mind you we are in June and it was very warm and we didn't ask for them in the first place. They played all roles, the victim, the judge, the lawyer and jury. Do not go unless you want to see your money evaporating from your credit card and you can't do nothing!
  : Worst possible hotel experience. Staff not to be trusted at all!

Wonderful
Traveller Type: family with young children

Very Poor
Traveller Type: young couple
  : They take your credit card info for incidentals and charge you whatever they like and you can’t dispute it. You think you are in the US, you think you have rights?! NOT in this hotel and definitely not with this so called management team!
  : Rude, unprofessional staff and charging credit card with no consent

Very Good
Traveller Type: young couple
  : I liked the layout and design of the hotel
  : Noisy

Very Good
Traveller Type: young couple

Very Good
Traveller Type: family with young children

Poor
Traveller Type: young couple
  : The breakfast was fine and the bed was comfortable. The location was good.
  : There was something sticky on the TV dresser in the living area. The floor was not as clean as I would have expected. There was no coffee, no cups, no cream or sugar and no tea in the room. When asked the coffee was brought to us. I requested a handicapped room with a rollator entry shower. That's what we received...ON THE 6TH FLOOR!, AND AS FAR AWAY FROM THE ELEVATOR AS POSSIBLE! i'M ON OXYGEN AND IT WORE ME OUT JUST GETTING TO THE ROOM. And, what was I supposed to do in the case of a fire? Ask my husband, 80yrs old, to toss be out a window...because I surely wouldn't have been able to get down six flights of stairs. Why are handicapped rooms on any floor other than the first or second floor? As for a hotel fir, my husband and I were in one in San Francisco many years ago when I was much younger and healthier and it was terrifying. The maids were pleasant but the front desk was not! The staff preparing omelets were fine. The last morning there were several police cars at the front door and the officers brought a man down in the elevators in hand cuffs.

Wonderful
Traveller Type: young couple

Good
Traveller Type: young couple