Extended Stay America Suites - Tulsa - Central

Very Poor
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children

Very Poor
Traveller Type: group
  : Nothing
  : They didn't even have toilet paper

Very Poor
Traveller Type: review category business travellers
  : Staff unprofessional unfriendly Stone face

Disappointing
Traveller Type: solo traveller
  : Was lower cost for extended stay and allowed dogs
  : Roach infested. Bought several cans of Raid to keep the roaches at a minimum while there.

Pleasant
Traveller Type: family with young children

Very Poor
Traveller Type: review category business travellers
  : See below comment in "what didn't you like"
  : Actually, I was refused to allowing me to checkin!! I have a CONFORMED reservation via booking.com with me and in the hotel's system at the time. However, when I all the way drove to the property, The female staff named Bridgett did not honor my reservation. Instead, she told me that there is NO ROOM for me! She blamed this was booking.com's fault and asked to call the booking site. I called the customer service of the hotel chain. They didn't want to address the problem of failing to honor the valid reservation too but ask me to call the booking site... The common sense is that booking site acts as an agent and have no way to know the vacancy situation and fully relay on the hotel. So this is something that I have never experienced. TO me, this is hotel's problem and the hotel chain did not even make an apology. Based on my terrible experience with the hotel, I don't recommend this property at all.

Poor
Traveller Type: Solo Traveler
  : The best thing about the hotel is the location. It's in central Tulsa where you can travel to anywhere in Tulsa 10-20 minutes. 2nd, the GM was nice and she tried to be helpful as she could be trying to get things fixed after her staff was not helpful.
  : Alot: Room not ready to check in. Insects & roaches! Told can't take care of problem & I needed to get traps out of pocket. No iron in room. Sheets had blood stains. Some Lights & stove didn't work. Rest of Staff was very rude and didn't try to help.

Very Poor
Traveller Type: young couple
  : Nothing
  : There were roaches, some members of the staff were rude, there weren't any covers just sheets the towels were hard some were dirty so we had to ask for more it was terrible and I would never go back

Very Poor
Traveller Type: young couple