La Fenice Double Canal view

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : Great view, great size rooms and cozy.
  : Windows were coming off hinges

Very Poor
Traveller Type: Traveling as Couple
  : At the beginning the service was helpful, they helped us with a taxi, moved the check-in time, gave some advices about places to visit, kept our luggage in the apart after check-out all that is and should be expected for a 300 euro a night luxury apartment. However, when it came to the biggest issue we encountered- bed bugs, they completely turned the blind eye and refused to take ANY responsibility for the crazy amount of bite marks on my skin besides i'm allergic. Whats worse is that they threatened us with their legal team if we ever dared to file for defamation. Turns out they are willing to help, unless the issue is money. They completely refused to give us any compensation for the physical and mental damage they caused us.

Poor
Traveller Type: Family with Young Children
  : The location.
  : There wear bed bugs all over the bed we couldnt sleep we found out about them early morning on the check out day

Very Good
Traveller Type: Family with Young Children
  : Excellent location, large beautiful appartment; under the window, we could see the lovely gondola rides passing by, and down the building there are 2 lovely italian restaurants, both excellent. Only 5mn walk to San Marco square.
  : We came at a time of extreme heat so the only AC unit available in the living room was not enough to cool the small children bedroom.

Very Poor
Traveller Type: Family with Young Children
  : Its location near all sights in Venice
  : Caution - apartment infested with bed bugs! Do not book! Read all reviews - others have reported this too! See pictures in the review from our stay.We stayed at the La Fenice Double Canal View apartment in July 2023 for 3 nights. We were excited by the high reviews and expected a roomy apartment with character given the daily rate of 500. We are a family of 4 with 2 kids under 10 years old and so the location and size of the apartment was very appealing.When we arrived, we noticed the apartment is dated - it had a moldy smell to it and the bedsheets in the master bedroom had some holes. After our first night, we woke up to bloody spots on the bedsheets in the master bedroom. We checked our bodies and they were covered in bites! We were in shock and started looking around.We found a large number of bed bugs in the sheets and in the drawers under the bed. They were large size bed bugs not tiny ones! We contacted the property on whatsapp and alerted them of the issue and asked if they had another apartment that we can move to because we cannot sleep in an infested bed.The property team said they would have someone check on the issue but nobody showed up for the rest of our stay and they never followed up with us whatsoever. Essentially they didnt care at all. We then looked at other reviews and saw that other guests have also encountered bed bugs and the property dismissed this and said the guest brought them. I can assure you the bed bugs are very much living in that apartment! We slept in the living room pull out couch although sleeping is an exaggeration. Unfortunately, the couch was also infested and we found traces of bed bugs before moving there.We spent the next two nights trying to deal with the issue. We kept the lights on and kept checking for bugs every 30 minutes and barely got any sleep.We also found the property managers are definitely well aware of this issue - they had multiple treatment products for bed bugs in their drawers!!!

Poor
Traveller Type: Traveling as Couple
  : The view of the canals. Able to do laundry.
  : Poor air conditioning throughout the apartment. Only room cool was the living room which was adequate. Rest of the apartment was hot. Sadly husband had bed bugs within 2 days of staying there. We have pictures to prove it!! Would never go back here. No place to hang your clothes to dry!

Poor
Traveller Type: Family with Young Children
  : Spacious flat. They did offer to refund us since we had to leave the property.
  : Incredibly uncomfortable as the air conditioner doesnt cool the bedrooms. I even tried to sleep on the floor under the AC unit in the living room. Not a place to stay in summer months. Plus you cannot open the windows as there are lots of mosquitos at night. I asked for fans from the moment we arrived and they couldnt provide them.