DoubleTree by Hilton Downtown Wilmington - Legal District

Wonderful
Traveller Type: Business Traveler
  : The front desk person (Jason) was not professional. I asked to check in after 3pm and his reply was" to be honest the housekeeping is moving slow and I don't have a room of your type available " He didn't look in the system just dismissed me. Then I said I want to purchase a drink and his response was " to be honest you need to walk over to the corner store, it's cheaper " I again said I wanted to purchase the drink and he became flustered and asked someone else to ring it up. That person also checked me into my room and did not provide any excuses and was kind and courteous. Jason should not be at the front desk working with guests he is not very professional.
  : The front desk service and the resteraunt did not have half of the menu items available however the staff was nice and kind about it.

Wonderful
Traveller Type: review category business travellers
  : The front desk person (Jason) was not professional. I asked to check in after 3pm and his reply was" to be honest the housekeeping is moving slow and I don't have a room of your type available " He didn't look in the system just dismissed me. Then I said I want to purchase a drink and his response was " to be honest you need to walk over to the corner store, it's cheaper " I again said I wanted to purchase the drink and he became flustered and asked someone else to ring it up. That person also checked me into my room and did not provide any excuses and was kind and courteous. Jason should not be at the front desk working with guests he is not very professional.
  : The front desk service and the resteraunt did not have half of the menu items available however the staff was nice and kind about it.

Poor
Traveller Type: Traveling as Couple
  : The mattress
  : LocationCare of the facilitiesCleanliness of the loungeStaff at the lounge and the food, yuck

Very Good
Traveller Type: Solo Traveler
  : Clean room. Friendly helpful staff
  : Tired facility. Expensive parking.

Pleasant
Traveller Type: Family with Young Children
  : The staff were very nice
  : The fact that my room didn't have a microwave when it said it does, no trash bags in none of the room. You have to purchase breakfast when the stay is expensive, pay for parking on top of it.

Pleasant
Traveller Type: family with young children
  : The staff were very nice
  : The fact that my room didn't have a microwave when it said it does, no trash bags in none of the room. You have to purchase breakfast when the stay is expensive, pay for parking on top of it.

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children
  : It?s nice n roomy
  : I got bloody sheets at end of my visits. I been there for a month n prices kept getting higher

Fair
Traveller Type: Family with Teens
  : rooms are large
  : it is an okay hotel, it is just not particularly nice.

Very Good
Traveller Type: Traveling as Couple
  : The staff