Tortuga Residence

Very Poor
Traveller Type: Family with Young Children
  : The place it self is nice, although small (about 15sqm room), and the swimming pool is really nice, and well maintained. Location is good as well, near the beach.
  : This was one of my worst experiences on Booking so far, after more than 200 bookings. To start with, the owners were just completely unfriendly and hostile. READ THE FOLLOWING CAREFULLY: They charge 50 Euro for 4 white sheets (no blankets) and towels. Now it does say supplements are extra, but that's a hefty fee. That's not all... On top of that, they came up with a 40 Euro cleaning fee, which wasn't mentioned in the booking email or anywhere on the website. My family with a baby was waiting outside, while I was calling booking to confirm there was no cleaning fee, next to the owner. Eventually, when they heard by booking that they couldn't charge it, she agreed to remove it. They also charged us 36 euro tax, which again, wasn't anywhere on Booking, and was confirmed by booking that it shouldn't be charged, as the price we paid had all included. The place has a 200 euro deposit. After paying it, they sent a message saying that they will reduce the cleaning fee from the deposit I gave! I own myself an AirBnB. Being sympathetic and friendly is the most important thing. But the attitude of the owners just ruined our time on this property. On checkout, the owner made a scandal that the garbage was full, and all kinds of dramas to make as if we did something wrong. The place itself is nice, but don't ruin your holiday with those unfriendly hostile hosts. Also, you might not get your refund back. AVOID AT ALL COSTS!