Comfort Hotel Taksim

Fair
Traveller Type:
  : nothing
  : location, room size, bath rooms and cleanliness

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : Customer service including unhygienic.

Very Poor
Traveller Type: Family with Young Children
  : Generally speaking the staff were helpful and listened to our complaints and tried to resolve. The transfer organised by the hotel back to the airport was good. Its proximity to Taksim Sq and Istharkis street is useful but there are far nicer areas of the city to stay in.
  : The hotel was down a steep road and not easy to find. Anyone with mobility problems would struggle with the steep slope of the road. There are many far nicer and safer areas of Istanbul than where the Confort hotel is. Our original room was at the top of the hotel up a flight of steep stairs that would not has passed any health and safety requirements. The room was small, dirty , smelly with rubbish in a tiny balcony. We refused to stay in this room and was eventually offered an alternative room. The alternative room whilst larger again was dirty, the sink in the bathroom leaked on to the bathroom floor leaving a pool of water. Despite requests this wasnt addressed. There was no cleaning of the room, change of towels or bedding. My son returned with what we believe to be bites from bed bugs. Having seen the state of the rooms and low hygiene standards we did not risk actually having breakfast in the hotel

Wonderful
Traveller Type: Family with Young Children
  : Because Good location
  : Family hotel

Wonderful
Traveller Type: Family with Young Children
  : thank you for everything, everything was very good

Very Good
Traveller Type: Traveling as Couple
  : The staff, the location
  : Romm facilities

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : First of all they will ask you to pay cash..when i asked them why they said there is a commission if you pay by card..i told them i dont have cash so they accepted the credit cardI booked two rooms for us..one of the rooms a/c is not working and it was very hot that time..i called them they said after 10 minutes it will be ok but we stayed 3 hours without a/c so we cannot stay at the room..when i talk to one of the guys there he was very rude and start shouting..he told us you have another room you can use it..i told him we are 5 persons & we cant stay in 1 room & i paid for two rooms not one..please give me my money & i will leave the hotel but he said i will not give you the money..you have to wait the technician if it will not work then i will give you your money..after 3 hours the technician came and repair the a/c.Very rude staffNo cleaning for the rooms during our stay (2 nights)Poor breakfastNo towels in the bathroomBathroom door is not closing & we are a family of 5 personsIf you want to go to the square you have to walk up from the stairs or walk up the hill..its difficult for old people or the kidsOld building needs to be renovatedI will never come back again