La Quinta Inn by Wyndham Kansas City North

Very Poor
Traveller Type: young couple

Disappointing
Traveller Type: young couple
  : The bed sheets were clean but not the pillow cases. Thankfully there was warm water and 2 lamps worked.
  : The TV didnt work especially on a football night, the smoke detector was hanging from a wire, the staff was not welcoming, one of the lamps didnt work, the lamps had ketchup stains.

Poor
Traveller Type: family with young children
  : The staff were fine
  : The rooms were dirty and poorly upkept. The place looked like it was under renovation both times we stayed there, but there were no signs of anything being completed or worked on. Dog food on the floor, the floor was not flat so the mini-fridge door couldn't open unless you tilted it back, they couldn't even be bothered to line the pictures up on the wall. The bathroom door was covered in all sorts of stains. The door was skewed so ot couldn't close or open without a lot of extra work. It smeeled like they tried to cover the scent of dogs and cigarettes by spraying perfume on the walls. Finally the "continental breakfast" was insulting, just a couple of packages of oatmeal and muffins thrown out, a thing of coffee and juice, and a pancake machine that didn't make pancakes even with a full bag of mix.

Very Poor
Traveller Type:
  : NOTHING!!!
  : Everything!!!

Wonderful
Traveller Type: family with young children
  : The hotel smelled so inviting especially in the foyer and elevator
  : Second day there was no pancakes or coffee availabile

Good
Traveller Type: young couple
  : Older hotel being renovated; overall great for value and likely going to improve more with time!
  : Old, stained showers and broken chair at desk in room; door was hard to open/close but securely locked.

Poor
Traveller Type: family with young children
  : Location was the ONLY plus in this experience.
  : I didn’t expect an “Intercontinental experience” but this stay was BELOW subpar. Very disappointing. The hotel industry overall has plummeted in quality and service. This place was the epitome of what a bad hotel is and has become. This new shift in ownership/management is to a group of individuals that has limited to no knowledge of what quality customer service or friendliness to a paying patron is. There were NO smiles, flat monotone responses and a cold welcome. There was deposit upon check-in, even for credit card holders, of $200, which is not made clear when booking. So to a unknowing, unprepared traveler, that would be a huge inconvenience. In addition, check out is at 11am with a $25 per hour extended check out policy in which my group was charged for leaving the room at 11:05-11:10 even though housekeeping entered the room to clean while we were still in preparation to leave. These new owners are greedy and lack knowledge or seemingly the ability to provide good service. The Wyndham group needs to be aware that this will be their downfall and if this continues they will completely go under especially with other options wonderful for boarding for travelers. We will NEVER choose to patronize this hotel again. I hope this review is taken seriously and taken into careful consideration by management and the owners.

Poor
Traveller Type: with friends
  : It was close to the HWY.
  : They lied about not finding my beverages in the room refrigerator. I also had a problem with the $200 deposit to stay. It’s not worth the 2.

Good
Traveller Type: solo traveller
  : Fast friendly service. Yummy breakfast. :)
  : It smelled much like marijuana , even being non smoking facility.

Pleasant
Traveller Type: family with young children