Frontdesk The Grand Apts Downtown Kansas City

Very Good
Traveller Type: young couple
  : Very clean, tidy, the kitchen while limited on contents was very nice equipment.
  : The parking plan for this location is terrible. Not a fan of the couch

Poor
Traveller Type: review category business travellers
  : Elevators were out of order. This occurs frequently and causes major delays. There are 4 elevators and only one bank. One is never available. Two were out of order for 2 days. The parking garage pass does not function and I paid for parking for 4 days. When I brought to management's attention, they did nothing and offered no concessions or refunds. They asked for parking receipts but the parking monitor did not have paper to generate any receipts each time. I would discourage staying here and stay at one of the hotels instead; better customer service.