Homewood Suites By Hilton Lansing Eastwood

Very Good
Traveller Type:
  : The suite was spacious and comfortable Very good breakfast included. It is located near shopping
  : There were some noisy guests in the hallway but thankfully not too late

Very Good
Traveller Type: young couple
  : location, king room
  : no housekeeping service, garbage bags outside many room doors and laying at garbage can at elevators. This started Friday afternoon when we arrived and continued through Sunday morning when we left.

Very Good
Traveller Type: family with young children
  : The room was big and comfy
  : The bathroo door in the pool area was swollen from the humidity, it was hard to close.

Fair
Traveller Type: young couple
  : Rooms were clean and bed was comfortable.
  : Okay so we booked a room for 3 nights due to attending our daughter's wedding on June 8th. We are from North Carolina and have stayed in Lansing many times. We have never had any issues with security, at any hotel, until this trip. This was our first time staying at Homewood Suites by Hilton. Between 8pm June 7 and 5:30am on June 8th our car, along with 3 others on the property was broken into. The passenger side back glass was busted completely out and several times were stolen from inside the vehicle. Now we realize that these things can happen anywhere and we do not hold the hotel responsible for the actual break in/theft but let me tell you what could have been handled differently. First off there are no security cameras in the parking areas at this hotel. (Was unaware of this. Wrongly assumed this was standard at most hotels, that was my fault for not confirming beforehand) Im sure the thieves were probably aware there weren't any. Secondly the break in/theft occurred sometime between 8pm and 5:30am, the police were called at some point and a report was written up yet no one chose to inform us...when my husband went to our vehicle around 11am we were unaware a B and E or theft either one had occurred because , again, no one on staff tried to find out who the car belonged to nor inform us of what had occurred! We were literally staying one room away (through side entrance door) from where our car was parked. On the first floor. He walked out and was shocked to find busted glass everywhere and our belongings missing. This was extremely unprofessional of this establishment to not at least try and make contact with us to let us know what had occurred. We also found out that a hotel across the street also sustained 4 break ins that same night and the next night (Sat June 8th) , 3 cars were also stolen from that same establishment across the street.

Very Good
Traveller Type: young couple
  : Ok, but same food for 5 days straight.
  : More breakfast variety.

Poor
Traveller Type: family with young children
  : The staff was nice
  : The sofa sleeper was horrible, three days worth of back aches. Same breakfast everyday and it was horrible

Very Good
Traveller Type: young couple