Borough Market Apartments

Disappointing
Traveller Type: Family with Young Children
  : Modern apartment.
  : Inconvenient location to pick up keys, double late charge when arriving from train that was late from Europe. Property was not at address specified on website, no soap in bathroom, customer support very poor.

Fair
Traveller Type:
  : Location
  : Cleanliness, dishwasher was broken

Poor
Traveller Type: Business Traveler
  : Great location and friendly maintenance guy met us at the location to drop off the keys. Wifi and large tv too.
  : Well, where do i start. First of all the host is incredibly rude and ill mannered. Whilst booking the property he acted as if I was a burden on him and not a paying customer. After he explained his initial hostility we were able to sort out the booking, however I would advise that he tries to take the kind approach initially as it did sour the conversation. Next up, the property. I'm not sure what those photos are in the property description but in no way do they reflect the location you stay in. I've spent the last 5 minutes going through them and from what I can see, not one of them is of the flat I booked. This wouldn't have been as bad if the standards were similar however the pictures show a much nicer flat than the one I attended, This is a borderline con. The beds are uncomfortable, with single duvets for double beds, only one loo roll was provided, no tea coffee or any other things you'd normally expect to see in a booked apartment, and there wasn't even a cloth to do any washing up with. Apart from all of that, it was an okay place to stay.

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Family with Young Children
  : What I did not like was the outside of the apartments, The garbage was everywhere. It was even difficult to throw the garbage outside because of the mice having a field outside the kitchen door. However, aside from that , the apartment was great and the children loved it.

Wonderful
Traveller Type:
  : The room was nice and spacious, clean and felt very secure. Short walk to the tube station and everything was easy to get to with a shop and supermarket just round the corner.
  : Host was a little unfriendly seeing that we were a couple of youngish women having an apartment with them for the weekend, the first girl who started checking us in was lovely and understanding but then the male (manager?) walked in and was very rude and abrupt even though there were no issues or disagreements

Pleasant
Traveller Type: Business Traveler
  : The flat is well located, near to the borough market, London bridge station.
  : The reception is far from the place, will need to add the tube costs to collect the keys, there is a charge for late check-in, flight from and to London are always delayed, the hotel will charge you if you arrive after 7 pm (80) go through all the information to check amounts and etc, the information is not clear in the property description you should read the small letters... They will tell you the checkout time, you have no option.

Disappointing
Traveller Type: Family with Young Children
  : The property itself was a good size and adequate for our requirements. Clean and tidy.
  : The location MUCH further away than expected as when booking it was described and anchored to a postcode 1 min from Borough station. In fact we selected the flat due to its proximity as we were travelling on foot with a young toddler and our luggage. In fact, the address given (only on the morning of our journey despite requesting an early check in far earlier in the week and the address to plan our journey) was over 20 minutes walk from the closest tube, which was a nightmare in the stormy weather with a pram and all of our luggage.In addition, the manager was rude and in a rush to check us in on arrival. He didnt take well to being asked to explain the form we were asked to sign that stipulated we must allow up to 600 deposit to be authorised to be taken from our account should it be needed, without warning. I asked for him to update the form with the recently updated credit card details but he argued that it was my fault for updating these too late on booking.com (which I did a few days prior to arrival).Finally although the apartment was very clean, tidy and comfortable it had limited facilities for cleaning (after dinner eg. cloths and anti bacterial spray) and also no tea towel or oven gloves which Ive since suggested is necessary for safety when cooking in the apartment.

Pleasant
Traveller Type:
  : The shower is powerful and the kitchen is fully equipped.
  : Was very confused on how to work the heating in the living room.