En Suite Rooms TUFNELL PARK - SK

Very Poor
Traveller Type: Solo Traveler
  : The views outside the window was nice.
  : On the first day of my arrival, I found that the electronic lock of room 11 was not functioning properly. So I spent around 20mins opening that door with very limited assistance via phone from the Staykeeper. Finally, I discovered that this lock works by chance. After 20 mins of trying over and over again, I entered the room. Plus, the 4 plugs in that room were not functioning as well, so I had to charge my electronic devices in the common kitchen. Due to the failure of plugs, the TV could not be used as well. Furthermore, there was not even a duvet on the bed. I reported these 3 problems above on the 18th of July and got the promises that those will be checked and solved on the 19th. However, those problems were never solved until I checked out. Within the 4 days and 3 nights of my stay, I called Staykeeper over 10 times and every time I got the feedback that those should be solved soon, but that is a lie. The most ridiculous situation happened on the 20th. In the morning, because I needed to charge my phone in the common kitchen, I went out of my room and later realised that I could never get in because the lock STOPPED FUNCTIONING TOTALLY. So I CALLED THE STAYKEEPER and was forced to leave but unprepared. Whereas, the receptionist promised me to open me at night when I am supposed to be back. However, this never happened. On the night of the 20th, after 40mins of trying to open the door of room 11, I failed. I was exhausted and extremely depressed. I followed the instructions via phone call and tried many many times. I was allocated to room 7 with all my personal belongings locked in room 11. But thankfully, this time the plugs in room 7 are functioning properly and there is a duvet on the bed. I should probably feel grateful. In the morning of 21th, the time that I should check out, I received a phone call from staykeeper that the assistant will be there at 10 am helping me to open the door and get my stuff out. However, the assistant did not come.

Very Good
Traveller Type: Solo Traveler
  : it is a small room, but it is clean and tidy , in a lovely house and great value for money
  : nothing

Very Good
Traveller Type: Solo Traveler

Very Poor
Traveller Type: Solo Traveler
  : for you go inside of the house there is a code to open the door ... I went out with my friend to drink after all I was in holidays... I arrived in the building with 5%of battery on my phone ... I tried to put the code to open the door at least 10 times ... was saying UNLOCKED but the door still locked it was 1AM ... in the door there is a number to call in any emergency... I called ..I said my phone is about to die ... I can't open the door .. is there something you can do for open this door I need to sleep tomorrow in the morning I start to work ... the lady said because the time she couldn't help me ... I asked her where should I sleep then ... is the street ? she said sorry I can't help you ... this was I was left alone at 1 am to sleep in the street of London ! the worse is for open the door in the next day for me, they could open only at 2PM ! can you believe ? I went to work dirty in first day ! I was so upset I tried to get a refund ... the girl said ! yeah man I we will give you a refund ... they never answered ... also took 100 pounds deposit , that I never got on my bank account again . I don't recommend you stay at this property ... there is a high risk you sleep in the street and they take 100 deposit without to ask and they never give you back .

Fair
Traveller Type: Business Traveler
  : The location of the property was ideal because it was only a 5 minute walk to the Tufnell Park station.
  : There was a green safety light that lit the whole room at night which made it difficult to sleep. The bed and pillows weren't ideal if you're looking to stay longer than 7 nights. I found the door to be faulty when entering the main door and my own room door.

Very Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: Solo Traveler
  : The room was great, nice shared kitchen and a clean ensuite shower.
  : N/A

Disappointing
Traveller Type: Solo Traveler

Disappointing
Traveller Type: Business Traveler
  : Location was perfect for my stay as it was closer to where I was working those days. Having a TV with Netflix it really helps a lot during a stay. Modern room look and the bed was overall comfortable.
  : When I arrived on time to do my check-in, nobody was there waiting to do my check-in and I ended up waiting 1.5h to finally get my code to enter my room, calling the customer number several times without them being really helpful at all, I called them 4/5 times just to get a simple code. Bed pillows covers had a lot of stain marks and the inside pillow had yellow stains. I asked the property to change them and they ended up leaving the two dirty pillows that I had plus a third new pillow that still had plenty of stains. Shower had as well some dirty spots that nobody cleaned when you can clearly see them easily when cleaning.

Disappointing
Traveller Type: Solo Traveler
  : The room was okay.
  : The key system worked really badly. Several times the code did not work and I had to wait a long time in front of the door. Others had the same problem. Unfortunately, it was also very complicated to reach someone by phone to help you get in. The accommodation would not be bad in general, but it should not be the case that you never know whether you can get back in when you leave the accommodation. The service was really bad.