Tooley Street Apartments

Very Good
Traveller Type: Family with Young Children
  : Fantastic location for multiple sites in Central London, quite close to London Bridge station with buses across the street. Good sized apartment, quite well appointed. We found it spacious and comfortable. Good light control/blinds for jet lag naps. Tesco across the street. Busy location but noise was not a big deal.
  : Elevator didnt work - they warned us about that- but the stairwell was really quite nasty, with not very clean carpet. Sewer gas smell in flat intermittently. Google maps for Viridian Apartnents Tooley street only showed a sister property a block over which confused us until we dug out the full address.

Very Good
Traveller Type: Family with Young Children
  : Great location for trains, restaurants and shops. We had a nice balcony with the shard in the background. We would have utilised it more if we weren't staying in January it would be great in the summer. .
  : The flusher in the onsuite wasn't working properly. And no one collected our rubbish or supplied fresh towels we were there for 7 days.

Fair
Traveller Type: Family with Young Children
  : Clean and bright. Very good location
  : Lift out of action and we were not informed. Apartment on third floor. Apartment too hot even with the heating off. No coffee machine even though it was included in the facilities. Inadequate comfy seating in lounge area. Stairs to apartment, carpets very badly stained.

Good
Traveller Type: Family with Young Children
  : The apartment is spacious. Location is super convenient. The washing machine works really well, they even provide detergent which is very thoughtful. Property manager was responsive as well.
  : The elevator was broken for days so we had to carry our big luggages all the way to third floor. Quite noisy at night you can hear people yelling downstairs and also the traffic.

Wonderful
Traveller Type: Family with Young Children
  : This is in a great location, very quiet, very clean and while staff isn't on site, they were incredibly responsive to emails when I needed help. I'd highly recommend this apartment. Also, while the elevator was out during our stay, the staff made us aware of this in advance, which was appreciated.
  : Took some getting used to a combined washer/dryer as it used steam and takes awhile but it cleaned well and was wonderful to have this is the unit.

Fair
Traveller Type: Family with Young Children
  : Nice rooms for a Family with Kids
  : Nobody thereReceived the wrong entry Code Waited a long time in the evening to get in

Good
Traveller Type: Business Traveler

Poor
Traveller Type: Family with Young Children
  : Location is good being very close to London Bridge station, Tower Bridge, etc. Decent restaurants and Tesco nearby so very handy.The apartmentment was clean. Despite being close to station wasn't noisy.
  : The lift wasn't working for the duration of my stay despite the vendor being aware of an elderly person in my group. My elderly mother uses a wheelchair and has limited mobility. The lift out of service was not communicated to me in advance. It's a self service check in and therefore nobody to speak to. No reply on their emergency contact until near lunchtime 2nd day. We had no choice but for my mother to struggle up and down stairs and we had to carry the chair as no reception nor luggage area downstairs. Not safe at all never mind the physical stress caused. To provide a balance - I was offered a move to another apartment late afternoon in the second day, however, as we had already bought tickets for events in the area that evening we weren't able to accommodate a move at such short notice as there wasn't enough time to relocate to the other side of London approaching rush hour. I was told I should have checked in advance. I strongly disagree; as far as I was aware I booked an apartment knowing it had a lift - they should have contacted me if that wasn't the case. Again for balance, I did get 30 refund and the vendor suggested we have lunch! Regardless, the 30 was certainly not adequate for the physical and mental stress on my mother trying to manage 3 flights of stairs to access the apartment for 3 days and as a percentage per person on what we paid for the accommodation was absolute minimum. However, it's not about the money more the physical impact on my mother absolutely had a detrimental impact on enjoying the break. It would have taken very little effort but would have made such a difference to our trip if we had been told in advance of no available lift and we could have made alternative plans. Very, very disappointing service.