Hotel Select Suites & Aparts

Wonderful
Traveller Type:
  : Clean and comfy
  : Location not super central No staff

Poor
Traveller Type: Solo Traveler
  : very disappointed
  : The place and location is not worst, but everyone have to be very careful before booking this place. Because owner/manager do not put correct information in booking.com. Example : before booking there is not information saying that there is no reception but a electronic-high tech communication (if you have always internet etc with you especially when you are travelling in a new country). I sent an email to manager around 14.00 on 8 November that I will come around 20-21.00. I was driving all day and had no internet connection. When I came to the door of the hotel, there was no reception. I had to call to manager/owner. It was a lady about 20.50-21.00h. She was impolite. She was shouting me why I was not contacting her earlier. Why I was not informing her one day before, why I was not chek-in electronicly and why I was not send all my details to her one day before ?. But I was booking the room just same day on 8th November 14.00. How I could send her info one day before and how I could chek-in electronicly when I do not have internet. She said : We dont work as normal hotel but with high tech-electroniccodes etc etc. She did not let me go in to my prepaid room while it was rainy and windy. She said, if you continue to talk, I will close phone and you will not be able to go in ! I told her how you can act so respect less to your guest who are paying you money. When I said I ama journalist and working with Booking.com since very long time, then she become carefully and open the door. I communicate with this lady Mrs. C. Koc. Perhaps turk ? Hotel Select Suites & Aparts Pescherstrasse 152-154 41065 Moenchengladbach Phone: +49(0)2161-4079760

Very Good
Traveller Type: Family with Young Children
  : It was very clean, spacious, comfortable, and had everything we needed to be comfortable.
  : Its not a super location, but its just the city its inthe room was great and the hotel is clean.