Hotel Mioni Royal San

Good
Traveller Type: Traveling as Couple
  : We booked a room for the night as a spot in the middle of our way from Naples to Serbia. We arrived half an hour before the pool closes and we went to the pool immediately hence I was driving for 10 hours and booked the stay so I can relax even for 5 minutes. The man at the pool said that we can not go to in because the pool is closed even though it was 20:40, I didnt hesitate to argue hence at the reception we were told to go to the pool. Then he shifted the story that we can not go in because we didnt have caps on our head, the water was visibly very dirty from standing above and I went in, after a couple of minutes two families came in to the pool freely with no obstruction from the pool keeper. As well from 6:30 till 7:15 the garbage truck was crushing glass just in front of our window and windows of all other guests. I did not relax one bit nor did I have ok sleep to continue driving.

Poor
Traveller Type: Business Traveler
  : The spa staff were nice.
  : Barley I can call it 4 star hotel.Only suger and 2 tea bag are free in the room. Even the water u will get charged.Staff are useless, i went to the city for a business meeting from dubai, and i had to iron my shirt and they didnt have any iron and ironning table which was the first time in whole my life saw such a thing in a 4 star hotel. Even i begged the reception to help me with the matter through housekeeping department but she said supervisor is not ther, they are not available, blah blah blah.They are telling breakfast is buffet style but funny part is u cannot have ur breakfast urself and u have to ask their staff everytime to give u something.Overall was not worth of the amount i spent

Poor
Traveller Type: Traveling as Couple
  : The pool was nice and warm, it's always nice to be outdoors in thermal waters.The dinner at the restaurant was really good The maitre was also very pleasant.
  : For the price, too little was included.The first night due to traffic, we arrived at 20:30 for the check-in. Dinner is supposed to end at 9pm, but at the reception the girl told us that it's too late for dinner, because the kitchen closes at 8:45 pm, so not even the buffet salad dinner was offered to us even if we paid for the extra. The 2nd night we could have dinner so we went as soon as they opened, but the service in the restaurant was a little too much in a hurry, trying to give us the next plates too fast and asking often if we were done with that one, so the delicious food could have been even better.The room is definitely smaller than advertised, although we had a big terrace in the first floor where people above could ash on us, and guess what? There was some construction work on top of the pool, so the workers could watch us, as well as people walking to the Spa from a corridor, so I wished for more privacy.The Shampoo and Shower gel were empty, and they didn't fill them up even if I asked the next morning.The walls had some big noticeable humidity stains which is not okay for a thermal Spa Hotel...If you're still reading this, I guess you know I did not enjoy my stay as expected, but honestly, what bothered me the most was at the checkout:After waiting around 25 minutes for the long queue at the reception, we finally arrived and the receptionist asked us how was our stay, my gf said it was nice , and I looked at her and said: ? So the receptionist asked me why didn't I like it? I said it's okay, but he insisted to know why. So I started telling him about the stains in the room and then he started ignoring me straight and told me I should have gotten the next higher category, but I tried to tell him that it was not nice to pay 200+ for a night in a small room with damp stains, but he wouldn't listen and he just handed me over a little paper voucher for a 5 or 10% discount while ignoring me.

Wonderful
Traveller Type: Business Traveler
  : Location, by the railway stationPromptness of the staffCleanessBreakfast varaity
  : I'd prefer to be served by myself in breakfast

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type:

Poor
Traveller Type: Business Traveler

Wonderful
Traveller Type: Traveling as Couple
  : It was pleasant and relaxing. Our room was spacious and the food was very good.
  : There was construction in the front, but it wasnt really a problem.

Good
Traveller Type: Business Traveler
  : new style
  : unfortunately we could not use any of the Spa facilities, as it was so crowded

Very Good
Traveller Type: Business Traveler
  : Breakfast is very good and there is provided parking place if you come with a car.
  : It was quite warm inside the room, hard to sleep, it seems the air conditioning doesnt work in a proper way, the price is also a bit higher than it should be.