Worple Way Apartments

Poor
Traveller Type: Traveling as Couple
  : Location, comfortable bed
  : A few hours before check in we were asked to arrive later to allow housekeeping to complete the cleaning of the apartment, so we arrived later to give them more time. When we arrived, we notice a large wet patch on the carpet (not sure whether that was water or some other type of liquid). The apartment also had a revolting smell and the lights in the living room were flashing. The en-suite bathroom also had water on the floor (accident waiting to happen) and there was hair in the shower. We called customer service who advised that the smell was due to something being cleaned and it should just go away after we showered. They apologised for the condition of the apartment and advised that housekeeping will come the next day between 9-5. However, nobody came the following day and after contacting them again, they advised that housekeeping will now come on the day after. We were offered a smaller apartment, but we agreed to stay in the existing one as long as it was cleaned properly and the issues were rectified. When we returned to the apartment after the clean, they had not cleaned the en-suite bathroom that had the issues, instead, they cleaned the main bathroom that had no issues. They also left the front door unlocked which could have caused potential security issues. Furthermore, the light in the living room was still flashing meaning that nobody has bothered to fix or raise the issue. We didnt bother taking this further as our stay was coming to an end. The overall experience has not been positive. The apartment was not fully checked or cleaned before check in, despite them requesting for more time to clean the apartment. There is a clear lack of communication between customer service and the housekeeping team, and all of the issues we had were not rectified.Sorry but I wont be staying with you again.

Good
Traveller Type: Business Traveler
  : Location, lovely room, clean and perfect for what I needed
  : The access codes didnt work! I had to call the helpline to gain access to the property after 3 hrs in the car which wasnt ideal

Very Good
Traveller Type: Family with Young Children
  : Good WiFi Easy to extend stay to accommodate late flight
  : Bathroom ceiling had significant leak stain Would have been helpful to have a tea towel

Wonderful
Traveller Type: Traveling as Couple
  : Excellent quiet location, less than 10 minutes from shops, cafes and railway station. Very comfortable bed and well equipped kitchen.
  : Sofa not very comfortable.

Wonderful
Traveller Type: Business Traveler

Good
Traveller Type: Solo Traveler
  : Size of apartment, location, cleanliness, responsive team when things went wrong
  : Washing machine broke and it took 2 attempts for them to fix it Dishwasher broke, was "fixed" but then it tripped the electricity so I had no electricity Replacement counter top dishwasher was too small to accommodate the dinner plates! Electric gates didn't work one weekend so I couldn't access the car park with my car

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Well equipped kitchen. Ideal for longer stays.
  : The entrance is from the back of the building, so if you miss it you have to go around the whole block.

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Business Traveler