Club Wyndham La Cascada

Very Good
Traveller Type: family with young children

Very Poor
Traveller Type: young couple
  : My reservation was cancelled one day prior to trip

Very Good
Traveller Type: family with young children
  : It was great. I reserved a 2 bedroom on Nov 13 2023. We were at the airport on Feb 28, 2024 and I received a call saying that the room was not available even tho they called on the 17th to verify my information and reservation. The put us in 2 separate rooms.
  : See above

Very Poor
Traveller Type: young couple
  : The resort cancelled my reservation less than 24 hrs before arriving from California. The reason was that they overbooked their rooms. I had to pay for another hotel before being reimbursed.

Very Poor
Traveller Type: review category business travellers

Fair
Traveller Type: Group Traveler
  : Full kitchen
  : Check-in experience

Very Good
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children

Pleasant
Traveller Type: young couple
  : Pool on rooftop was cool, wish it would have been heated. Nice location on the river within walking distance to the main Riverwalk area. I wish they would've explained that on a map when you check in. We didn't figure that out until day 2.
  : upon check in, the Staff seemed more focused on moving us on to the membership dissertation, super annoying. My bad for not doing my research b4 booking.

Very Poor
Traveller Type: family with young children
  : location
  : Dirty room, breadcrumbs all over the tables, the phone in the room did not work, the cold water was very slow, the hot water was very powerful (almost burning us), not what we expected and paid for...Everything was reported to the hotel during the stay and when we left. Nothing was done.Our initial reservation, paid in Dec, nonrefundable, was cancelled, refunded in the day of our arrival because this hotel works in ownership regime and if the share owners decide to come in at any time, you are thrown in the street because they have priority over regular travelers, no matter if you paid in full long time ago. Please be aware of this enormous RISK whenbooking. No one notified us before arriving there about cancellation. Shocking how this is possible. No other hotels were available in that short time, because the city had La Fiesta Fair going on, so all hotels were full in that area.Booking.com does not have this clause written anywhere when we booked with them.So we ended up paying again for this dirty room, otherwise we would have slept in the street in a rainy night.We called the hotel a day before and they confirmed that all is OK and they are waiting for us.We had Very bad and unpleasant experience with this hotel.Never will stay with Wyndham Clubs anywhere, as regular traveler.AVOID this RISK.Upon returning home we called the Gen Manager, Mr. Chad Michaelson and he blamed their travel reservation party, which blamed the hotel because the hotel instructs them what to do and what to cancel.Four days after checkout, the booking.com still has our initial reservation NOT cancelled. How is this possible? Who is lying??Something very wrong is going on and no one is taking responsibility.We will investigate further and go public with this experience, so no one will end up sleeping in the street and have their vacation ruined, as we had ours.Shame to Club Wyndham, La Cascada, San Antonio for treating its guests like this. You ruined our vacation.