Iberostar Selection Playa de Muro Village

Good
Traveller Type: Family with Young Children
  : An direct access to the beach and see, room was spacious and well equipped. Very nice view from the restaurant at the beach. The sandy beach is great, perfect for kids.
  : There are few things. Firstly, it would be really useful to receive a sort of map of all hotel facilities at the check-in. Or it could be included in hotels app. It was simply not clear for example where the Kids Club, Gym or Gust restaurant are located. Secondly, it was really surprising to discover that the beach does not belong to the hotel and that you must pay for loungers (15 euro!!! per day). It should be communicated in advance. Not to mention they must be reserved very early in the morning, same at the pool. The stuff was friendly but not extremely helpful. The pool is not heated so in the beginning of the season the water may be to cold, especially for kids.

Very Good
Traveller Type: Traveling as Couple
  : I stayed at this hotel in Mallorca, and overall, it was a good experience. The hotel was quite new and consisted of bungalow-style accommodations, primarily suited for family vacations, especially those with kids or large families. The entire infrastructure was designed with children in mind. It's not the ideal place for a romantic getaway for couples, as we were one of the few couples staying there during our visit. The grounds were well-maintained, and the staff was friendly and helpful. The buffet offered high-quality food, which we enjoyed. In that regard, we had a pleasant stay.This hotel is suitable for people who prefer the "all-inclusive" or "half board" dining options. However, for those who want the freedom to dine in various la carte restaurants and have more choices, this hotel is not the ideal choice.We absolutely loved the beach! In fact, we chose this hotel primarily because of the beautiful beach with its soft sand. It was fantastic, and having direct access to the sea was a big plus. Additionally, the hotel had a great gym facility.One highly positive aspect of this hotel is its staff. The personnel are extremely professional, knowledgeable, and helpful.The hotel should present itself as a family-oriented establishment in its online promotions and descriptions, rather than merely catering to both couples and families. If they choose this approach, they must extend their facilities to include options for couples, such as more la carte dining and light bar snacks. The bar should offer extended hours, it a fact bar was closed at 22:00!!!!and there should be entertainment programs and music, not just for kids but also for adults. Currently, it primarily caters to children with family-oriented dining plans like half-board and all-inclusive, neglecting the adult and couple segment. This misrepresentation should be rectified to ensure a fair and accurate portrayal of the hotel.
  : In summary, this is definitely not a five-star hotel. It falls short of the standards expected from a five-star property in several aspects.1) We were somewhat disappointed with our initial room assignment. These particular rooms were almost like annexes, located right at the end, facing the road, and they were exceptionally small, almost uncomfortably so. It would be advisable for the hotel to classify these rooms as annex accommodations on their website rather than promoting them as standard rooms. Transparent representation of these rooms is essential.2) The hotel was clearly geared towards family vacations and not at all suitable for adults or couples. It was predominantly occupied by families with children. This aspect was not very transparent in the hotel's description, as they didn't explicitly mention that it was primarily a family-oriented establishment.3) Our previous experience with Iberostar was near Palma, where we stayed in a five-star property. There, they provided the convenience of la carte dining options even for guests on the Half Board plan. You could easily order items like Steak Tartare or a Club Sandwich at the Pool Bar or Beach Bar. However, at this Iberostar Select hotel, such options were noticeably absent. This meant that if you wanted to enjoy a bottle of champagne at the bar, there was no way to complement it with dishes like Steak Tartare or smaller snacks for extra cost.In my view, a five-star hotel should offer either an la carte food on the bar or provide additional food options at the Beach Bar.

Wonderful
Traveller Type: Family with Young Children
  : I liked the style of the buildings being 2 storeys and no lifts is always our preferred option. Close proximity to all the facilities. The room key is on a band around your wrist which at first I thought was going to be annoying but it was really great, and you don't need to look for your key each time you leave the room!
  : The hotel is located along the beach with amazing ambience and setting, one of the most disappoint aspects was the beachside bar for evening drinks, drinks in my option for a 5 star hotel could be presented better including a drinks mat and ice in soft drinks, at 30+ degrees you want something refreshing and that doest drip all over you. Security, we didn't see anything to be concern about but the lack of security and easy access to the hotel should be addressed.

Very Good
Traveller Type: Family with Young Children
  : The location was amazing right on the beach, the food was pretty good and staff were friendly
  : The bed in the room could have been better.

Wonderful
Traveller Type: Traveling as Couple
  : Everything needed was catered for. Clean and fresh generally. Even the paving around the village was cleaned daily. A good selection of seating areas. Good selection of places to eat. Great variety of food each day and all freshly prepared. Staff were super efficient and helpful.Both pools were maintained to a high standard.
  : A minor niggle: No shower cap in the bathroom. Major drawback: Mosquitoes! Being next to protected conservation marshland, the mosquitoes became a real issue. Kids and adults were smothered in bites. For eg: 4-6 bites along the edge of grandsons ear. It seemed that everyone I saw had upwards of dozens of bites. There seemed no safe place to get away from them. Sprays and repellents didnt seem to work.

Poor
Traveller Type: Solo Traveler
  : On the positive side the hotel is located directly on the beach (Playa de Muro). Also, the lifeguard at the pool was friendly as was another staff member who helped to get a towel when there were none available at the pool or the reception desk (this shouldnt happen but she did do her best and finally got a towel).
  : Rarely do I write reviews and if so, positive ones.But at Iberostar Selection Playa de Muro the experience was truly a bad one that I would like to share.Branded as 5 stars and advertised as one of Iberostar's best properties on the island of Mallorca with a price tag to match, you can expect a certain standard from the hotel.But this standard simply is never met, the facilities are lacking and service quality is poor.On check-in the room key (a wristband) couldn't be programmed due to a computer error. You had to ask someone to open the door of your room. This can happen.But what should never happen is that when you are supposed to check out at 11.00 (early for such a property) the front desk calls you at 11.10 to tell you if you don't show up before 12.00 for check-out you will be charged a fine of 45 euros (mind you, not a late check-out fee but a fine). Such a policy and treatment of a customer is unacceptable.Then there are details that greatly subtract from what is supposed to be a luxury experience.There is an indoor pool which doesn't have enough loungers or chairs. You are advised to put your towel on the floor.The room isn't cleaned properly, furniture is scoffed, the sofa is stained badly. This is true for other parts of the hotel as well.Isolation of the room is bad, you hear every step in the hallway.Breakfast (while of good quality and at a nice beachfront location) is only served until 10.30.You are given a towel card to exchange for a towel on check-in which is ridiculous given the supposed standard of the hotel and the price tag. For check-out you carry a used towel to the reception desk.On logging in to the Internet they try to upsell you a faster connection. The faster connection should come as standard.The view of the standard suite is against the wall of the gym and indoor pool area.After check-out the staff at the reception desk did little to try to find an item that had presumably been lost...

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children
  : The breakfast was good. The beach is lovely. The best bit about the hotel stay was that there was no mad rush for sun-beds around the pool, which was refreshing.
  : The swimming pool is very deep (1.6m) which is not safe for children who are not confident swimmers, it meant we couldnt relax. When I brought this up with the hotel, they suggested we use the pool in the 4* sister hotel next door. The air conditioning was not affective, the room was very warm. I appreciate for sustainability you stop using miniature body and hair care, however in this case you need to ensure the large sized bottles are full. We ran out of conditioner, which was a problem. If you chose not to be an all inclusive guest then you are very limited should you chose to eat at the hotel, for example the restaurants are all or nothing, no A La Carte options. Other than the burger bar, but that is a fast food diner. Finally, we were informed that the main pool/ beach restaurant can only be used by AI guests for breakfast, which seemed unfair.

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children