Chicago Marriott Midway

Very Good
Traveller Type: family with young children

Fair
Traveller Type: young couple
  : Sheets were itchy.

Very Poor
Traveller Type: family with young children
  : The inside of the hotel was beautiful. The location is by a lot of restaurants.
  : The customer service sucked from everyone at this location, and I did not enjoy my experience for the money I had to pay. Everyone I spoke to displayed no empathy towards my situation of not adding my spouse to the check in list since Booking.com does not allow it. They double charged us for one room which was an inconvenience as well without an apology to follow up with it. Front desk is a joke, and the gentleman was very rude from start to finish whether it was over the phone or in person. I will NEVER stay at another Marriott no matter where its located due to the service I received from this one. They made me feel less than, and it was as if my concerns did not matter whatsoever to them. Something as simple as adding my spouse to the check in due to me being at work and I am unable to check in. He had our children with them and they would not accommodate us despite having proof that we added him to the check in list and Booking.com calling in my place letting them know he was added as well but since their system didn't see it they didn't accommodate us. I have never experienced anything like this ever when I travel, and I am just happy it was for one day instead of multiple since we live in Chicago. I do not recommend this hotel to anyone of color. Maybe if I was white I would've been given better service by this establishment.

Pleasant
Traveller Type: family with young children
  : The cleanliness of the rooms and the pool was open until 11pm.
  : The outdated tv in the room. There was no free parking or free breakfast.

Very Poor
Traveller Type: group
  : Nothing
  : The room was dirty The swimming pool was not accessible to guests due to it getting booked out all the time for private lessons Rude staff

Pleasant
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : The parking space seems inadequate. Spent so much time driving in circles looking for parking space

Wonderful
Traveller Type: Solo Traveler
  : Clean
  : Parking sucjd because it is a park and fly lot leaving guest in bad position to find a park

Wonderful
Traveller Type: Traveling as Couple
  : Shuttle and bar. Bartender was super friendly and sweet

Poor
Traveller Type: family with young children
  : Nothing
  : Check in at bad room