Plaza Hotel

Pleasant
Traveller Type: group

Pleasant
Traveller Type: family with young children
  : Complimentary hot drinks, convenient proximity to public transport and Westfield London Shopping centre, good price.
  : It is said there is a breakfast provided but actually there was none. Reception is not available all the time.

Good
Traveller Type: family with young children

Good
Traveller Type: solo traveller
  : 2 busses to Charing Cross hospital
  : Price should be lower for returning guest

Poor
Traveller Type: family with young children
  : Staff was friendly, room was somewhat spacious and it had a small fridge. 15 minutes walk from Hammersmith station for buses and underground.
  : The facilities are clearly not well maintained. Our quadruple room had 1 regular double bed and another "double bed" that was clearly smaller. They don't clean throughout the stay. We stayed 5 days and they told us to ask for toilet paper and trash removal if we needed more but that was all.The furniture is old, and in an awful state. Beds are old, and the mattresses are completely outdated and rickety. Pillows are thin, old and will give you a nice neck ache.The cleanliness of the premises and the room left way too much to desire. Tons of limescale in the shower, walls are dirty, the windows, fun and furniture were full of dirt.Our room was on the third and top floor, no lift and beware of the stairs, very steep and dangerous. The room gets really hot during the day because of the sun hitting the room directly and they turn on the heating every night, so it was really hard to sleep. We complained 3 times about that and they told us the problem with the heating had been fixed, which was a complete lie. If you are planning to stay here bring your own covers for your eyes, or you won't be able to sleep past 5 am because of the light entering the room. No real shades. This place is definitely not worth the price we paid.

Good
Traveller Type: family with young children

Good
Traveller Type: young couple
  : Great location for exploring West London, and attending the Empire .Staff member was very welcoming and gave us a free room upgrade It was a cheap hotel so we got what we paid for ... Bed was quite comfy but pillows were lumpy.
  : Pillows lumpy, fridge in room not very clean inside.

Good
Traveller Type: with friends
  : The location was good, clean and welcoming on arrival. Ideal for what we needed which was just a base for sleeping.
  : The shower was a little blocked and resulted in a bit of a flood when showering. Very basic but that is only what was required for our stay.

Good
Traveller Type: solo traveller

Disappointing
Traveller Type: young couple
  : The location was good - walkable distance to three subway stations, which allowed us to very easily travel to any place in the center and more. There's a lot of services in the area - pubs, shops, restaurants, everything you may need during the stay is nearby.
  : I wasn't expecting much because it was quite a cheap stay compared to other hotels in London, however it felt as it wasn't even properly cleaned before our arrival - something I would consider a basic standard. Nothing unbearable but it was just unpleasant. The bed was uncomfortable and quite small for two people.